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Frequently Asked Questions

Quick answers to common questions about CourseSurf features, billing, and support.

Who can use CourseSurf?

CourseSurf is built for organizations, educational institutions, instructors, and learners who want a centralized platform for structured learning.

Can organizations and institutions have separate workspaces?

Yes. CourseSurf supports dedicated workspace structures and role-based access controls for both organization and institution accounts.

Do you support certificates for completed courses?

Yes. Certificates can be generated based on completion conditions configured by your learning administrators.

Can I upload video and document content?

Yes. Instructors can upload video lessons, reading materials, and structured modules to build complete course experiences.

How does billing work?

Billing is plan-based and depends on account type, usage, and selected features. For enterprise pricing, please contact our sales team.

How quickly can support respond?

Most support requests are acknowledged within one business day. Priority accounts may have faster response SLAs.